
Frequently Asked Questions
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We design your journey entirely around you. To get started, simply reach out by email or complete our contact form, and we’ll arrange a convenient time for a call.
On this call, you’ll meet your personal travel designer, your dedicated expert who will begin curating a trip that reflects your style and interests.
You’ll then receive your first personalized itinerary, which we’ll refine together until it feels perfectly yours.
When you’re ready to confirm, you’ll receive your booking details along with our payment and cancellation policy. Once your deposit is secured, our operations team will take care of all reservations.
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We don’t arrange international flights for our guests, but once you arrive in the destination, every detail is taken care of. By focusing exclusively on on-the-ground services, we dedicate all our energy to curating a journey rich in exceptional experiences, ensuring your time here is inspiring, and truly unforgettable.
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Once your deposit is received, your trip is officially confirmed and we immediately secure your hotel reservations and activities.
No later than 15 days before your departure, you’ll receive your personalized digital travel booklet (delivered as a PDF via email). This elegant guide includes your detailed day-by-day itinerary, complete with meeting points, times, and transportation arrangements.
You’ll also find curated recommendations from practical tips on traveling in Italy, to handpicked suggestions for your leisure time, and insider advice on where to dine like a local.
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Yes, Travel with Giusso carries Professional Liability Insurance as well as a Tour Operator’s Insolvency Insurance (required by European law).
Note that these insurances are not Travel Insurances covering travellers’ medical or cancellation costs while on their trip (see next point).
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Travel with Giusso’s insurance does not cover the medical and repatriation costs of the traveler who books a trip.
We strongly recommed you will sign a travel insurance that covers medical and repatriation costs as well as cancellation costs (in case you need to cancell your trip before your departure).
Guests’ travel insurance costs are not included in the cost of the trip.
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Incidents, accidents and delays happen. Events, such as yourself or a relative falling ill, can also occur which may require cancelling travel plans. Travel insurance offers peace of mind and security ensuring you are covered for a variety of eventualities from trip cancellations to medical emergencies and loss of personal items.
Importantly, embassies will not issue travel visas without proof of having an adequate travel insurance policy in place.
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The type of travel insurance you secure depends on a number of things, including:
Where you are travelling to and what kind of trip it is. For example, is it a relaxing beach vacation or an action-packed holiday that will include a number of adrenaline-pumping activities like skiing or rock climbing that you need to be covered for?
What kind of gear are you taking with you? Expensive cameras or sports equipment? Look out for a policy that will cover your personal items.
How comprehensive you would like your cover to be. Insurers should provide a tiered system with varied options that will be perfect for your needs.
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Our preferred travel insurance partners is World Nomads*. It is important to note that there are different types of travel insurance available and you should research the best options available to you when preparing for your trip.
* World Nomads provides travel insurance for travellers in over 100 countries. This is information only and not a recommendation to buy travel insurance specifically with World Nomads.
Travel Tips:
If you have a medical insurer, contact them about your current plan as you might already have coverage for international trips.
When you book a trip with a credit card, it usually includes some form of travel insurance coverage. Investigate what travel insurance benefits your credit card includes and see if your credit card offers trip cancellation coverage.
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Whether or not you require a Visa to enter Italy depends on your nationality and the agreements between your country of origin and Italy. For further information, please check the Italian Ministry of Foreign Affairs website and contact the Italian Embassy in your country.
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Unfortunately, we are not able to assist with travel visas. Visa and entry requirements depend on your nationality and the agreements between your country of origin and destination’s country. In most cases, a passport valid for at least six months from your date of entry is required.
If you are unsure whether you need a visa or how to obtain one, we highly recommend contacting the Destination’s Embassy or Consular office nearest to you for the most accurate and up-to-date information.
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We don’t impose strict baggage restrictions, but if your tailor-made trip includes train travel, it’s important to keep in mind that porters are rarely available at Italian train stations. In these cases, traveling light is best. On average, 16–20 kg strikes a good balance between having everything you need and moving around comfortably.
Our guests comfortably use a variety of luggage types, including backpacks, suitcases, duffel bags and trolleys.
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Gratuities for service providers, such as restaurant staff, hoteliers, and local guides are not included in our tour prices. While tipping is not mandatory in Europe as it may be in other countries, it is becoming more common and can be a meaningful way to show appreciation for exceptional service.
If you wish to leave a tip, you are more than welcome to do so. Detailed guidelines and suggestions will be provided in your travel booklet, which you’ll receive before departure.